Terms of Service

Welcome to Maint Concierge. These Terms of Service ("Terms") govern your access to and use of the Maint Concierge website at maintconcierge.ai and the Maint Concierge platform (collectively, the "Service"), operated by Maint Concierge ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1 Acceptance of Terms

By creating an account, joining our waitlist, or otherwise using the Service, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2 Description of Service

Maint Concierge is an AI-powered maintenance concierge platform designed for property managers. The Service provides:

• AI Maintenance Triage: Automated classification and prioritization of tenant maintenance requests.
• DIY Fix Guidance: AI-generated instructions for simple maintenance issues that tenants may be able to resolve themselves.
• Vendor Dispatch: Streamlined work order creation and vendor communication for issues requiring professional service.
• Tenant Communication: Automated status updates and responses to tenant inquiries.
• Reporting & Analytics: Maintenance summaries and insights for property managers and owners.

3 Accounts & Registration

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately at hello@maintconcierge.ai if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Submit false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems.
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Reverse engineer, decompile, or disassemble any aspect of the Service.
• Use the Service to send spam, bulk messages, or unsolicited communications.
• Scrape, crawl, or use automated means to access the Service without our written consent.
• Resell, redistribute, or sublicense the Service without authorization.

5 Your Data & Tenant Data

• Ownership: You retain all rights to the data you submit to the Service, including property information, tenant data, and maintenance records ("Your Data").
• License to us: You grant us a limited, non-exclusive license to use Your Data solely to provide, maintain, and improve the Service.
• Tenant consent: You represent that you have obtained any necessary consents from tenants for submitting their personal information (name, contact details, maintenance requests) to the Service and for AI processing of their requests.
• Data portability: You may export Your Data at any time during your active subscription. Upon account termination, we will make Your Data available for export for 30 days.
• No training: We do not use Your Data to train AI models. See our Privacy Policy for details.

6 AI-Generated Content Disclaimer

7 Pricing & Payments

• The Service is offered on a per-unit, per-month subscription basis. Current pricing is displayed on our website and during the signup process.
• Payments are processed securely through Stripe. By subscribing, you agree to Stripe’s terms of service.
• Subscriptions renew automatically unless cancelled before the renewal date.
• We may change pricing with 30 days’ written notice. Continued use after the price change constitutes acceptance.
• Early access and promotional pricing may be subject to additional terms communicated at the time of the offer.

8 Intellectual Property

The Service, including its design, code, AI models, branding, and documentation, is owned by Maint Concierge and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent. The Maint Concierge name, logo, and related marks are our trademarks.

9 Service Availability & Modifications

• We strive to maintain high availability but do not guarantee uninterrupted or error-free operation.
• We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
• Scheduled maintenance will be communicated in advance when possible.
• We are not liable for any downtime, data loss, or service interruptions beyond our reasonable control.

10 Limitation of Liability

11 Indemnification

You agree to indemnify, defend, and hold harmless Maint Concierge and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including tenant privacy rights; or (d) actions taken based on AI-generated content provided through the Service.

12 Termination

• By you: You may cancel your subscription and terminate your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
• By us: We may suspend or terminate your access if you violate these Terms, fail to pay fees, or if we discontinue the Service. We will provide reasonable notice except in cases of serious violations.
• Effect of termination: Upon termination, your right to use the Service ceases. We will retain Your Data for 30 days to allow export, after which it may be deleted. Provisions that by their nature should survive termination will remain in effect.

13 Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You agree to resolve disputes on an individual basis and waive any right to participate in a class action.

14 Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.